Customer Care

 

General Policy:   

Jewelry:  All of the antique and/or vintage jewelry on the Grey Parachutes LLC website are previously owned pieces which may have normal vintage wear due to naturally the age of the piece and/or wear; however, Grey Parachutes LLC hand selects items which appear to be in near mint condition. Therefore please read all notes in the product’s description and further inspect each image provided on the product page to ensure accuracy of the item being purchased.  As we try our best to provide accurate details and flaws of every picture, please also note that some minor flaws may not be mentioned and colors may vary depending on monitor screen.  Before any piece is purchased by Grey Parachutes LLC, it is thoroughly evaluated by a third party gemologist for identification of the stone (if any), metal, history, usage, and circa, however Grey Parachutes LLC is not liable for any imprecision of the following; however because we value our customers, we try our best to further identify every piece even after each initial gemologist consultation.  


 

Return Policy:

Jewelry:  Please note that these pieces are antique, vintage and/or one of a kind rarities that are delicate in nature therefore all sales are final.  We want our customers to be as in love with each item as we are and for the shopping experience with us to be enjoyable.  Therefore, if however an item is exorbitantly misrepresented by us in anyway, we will honor a return or exchange.  We don't want anyone to receive an item that is portrayed differently on the site, and we really want each customer to value the item that they have purchased from us.  Simply reach out to us via email (within 3 days of receiving the item) & we will contact you within one business day to issue an RA.  Following the return of the item returned in the exact condition it was received, a full refund or exchange will be issued.  Also note that customers are responsible for both return shipping and insurance.   

Clothing:  All clothing can be returned for a full refund or exchange.  Please note that all clothing must be unworn, unwashed, and with all original tags attached.  Please contact us within 5 days of receiving your item (s), and an RA will be issued for your return.  All returns must be shipped within 7 days of the RA being issued.  Returns requested after 5 days will have store credit only. Also note that customers are responsible for both return shipping and tracking.

 

 

Shipping Policy:

Domestic:  Because we value our customers, we offer free standard shipping to all orders within the US; all domestic standard shipping is 5-10 business days, provided through USPS.  We will also include tracking and insurance at no charge.  Orders shipped to Hawaii, Alaska, Puerto Rico, and Guam (as well as commonwealth and unincorporated territories of the United States) will have a flat rate of $5.00 for standard shipping. 

Expedited delivery is also available which range from 1-3 business days if the order is placed before 4PM CST, also provided through USPS, for an additional fee. 

International:  All international shipping will be placed via USPS Priority Mail, to ensure tracking and insurance, with a delivery ranging from 5-10 business days depending on the ship location.

 

 

Privacy Policy, Terms of Use: 

Welcome to the Grey Parachutes LLC website,www.greyparachutes.comor www.grayparachutes.com (the "Site") owned and operated by Grey Parachutes LLC.  Except as otherwise noted herein, these terms and conditions ("the Terms") govern your use of the Site. Please read these Terms carefully, because your use of the Site constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site. Grey Parachutes LLC reserves the right to make changes to the Site and to these Terms from time to time. When we make changes, we will post them here. For this reason, we encourage you to review these Terms whenever you use our Site because by visiting the Site, you agree to accept any such changes. Grey Parachutes LLC provides you with access to and use of the Site subject to your compliance with the Terms. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the Site. The Site, including all of its information and contents, such as text, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, graphics, software and the HTML used to generate the pages (collectively, "Materials and Content"), is Grey Parachutes LLC property or that of our suppliers or licensors and is protected by patent, trademark and/or copyright under United States and/or foreign laws. Except as otherwise provided on the site or in these Terms, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any Materials and Content from this Site in whole or in part, for any public or commercial purpose without the specific prior written permission of Grey Parachutes LLC. We grant you a personal, limited, non-exclusive, non-transferable license to access the Site and to use the information and services contained here. We reserve the right, for any reason or for no reason, in our sole discretion and without notice to you, to revise the products and services described on the Site and to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, the Materials and Content on the Site as well as features and/or hours of availability of the Site, and we will not be liable to you or to any third party for doing so. We also have the right to refuse service.  We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion. 

 

 

 Prohibited Uses of Site:

The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site and purchasing products from the Site. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the Site. Grey Parachutes LLC specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:

  • Posting any information which is incomplete, false, inaccurate or not your own
  • Engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation that would fail to comply with accepted Internet protocol
  • Communicating, transmitting, or posting material that is copyrighted or otherwise owned by a third party unless you are the copyright owner or have the permission of the owner to post it
  • Communicating, transmitting, or posting material that reveals trade secrets, unless you own them or have the permission of the owner
  • Communicating, transmitting, or posting material that infringes on any other intellectual property, privacy or publicity right of another
  • Communicating, transmitting, or transferring (by any means) information or software derived from the site to foreign countries or certain foreign nations in violation of any applicable export control laws
  • Attempting to interfere in any way with the Site's or Grey Parachute’s networks or network security, or attempting to use the Site's service to gain unauthorized access to any other computer system
  • Communicating, transmitting, or posting material that is in violation of applicable laws or regulations.

      

 

  updated May  2015